Privacy Policy

Last updated: May 2026

1. Data Controller

The data controller responsible for your personal data is Signal Strategy SL, a company incorporated in Spain. For any data-related enquiries, please contact us at privacy@clubsinmadrid.com.

2. What Data We Collect

We may collect the following categories of personal data:

  • Technical data: IP address, browser type, device type, operating system, referral URL.
  • Usage data: Pages visited, time spent on site, clicks and interactions.
  • Marketing data: Ad interactions, conversion events (if Marketing cookies are accepted).
  • Transaction data: Ticket purchases are processed entirely by XCEED. We do not store payment card data.

3. Cookies

We use the following categories of cookies:

Strictly Necessary Cookies

These cookies are essential for the website to function correctly. They cannot be disabled. They do not collect personally identifiable information.

Analytics Cookies (Google Analytics 4)

Used to understand how visitors interact with the website. Data is anonymised and aggregated. These cookies are only loaded if you accept analytics cookies. Provider: Google LLC (US). Data transfer to US covered by Standard Contractual Clauses.

Marketing Cookies (Meta Pixel)

Used for targeted advertising and to measure the effectiveness of our advertising campaigns on Facebook and Instagram. Only loaded if you accept marketing cookies. Provider: Meta Platforms, Inc. (US).

4. How We Use Your Data

We use the data collected for the following purposes:

  • To provide and improve the ClubsInMadrid website and service
  • To analyse website traffic and user behaviour (with consent)
  • To measure and optimise our advertising campaigns (with consent)
  • To comply with our legal obligations

5. Legal Basis for Processing

  • Consent (Art. 6(1)(a) GDPR): Analytics and marketing cookies — only processed after your explicit consent via our cookie banner.
  • Legitimate interests (Art. 6(1)(f) GDPR): Necessary cookies required for the website to function.

6. Your Rights (GDPR)

Under the General Data Protection Regulation (GDPR) and Spanish data protection law (LOPDGDD), you have the following rights:

  • Right of access: Request a copy of the personal data we hold about you.
  • Right to rectification: Request correction of inaccurate personal data.
  • Right to erasure: Request deletion of your personal data ("right to be forgotten").
  • Right to restriction: Request that we limit the processing of your data.
  • Right to portability: Request your data in a machine-readable format.
  • Right to object: Object to processing based on legitimate interests.
  • Right to withdraw consent: Withdraw cookie consent at any time via our cookie settings.

To exercise any of these rights, contact us at privacy@clubsinmadrid.com. You also have the right to lodge a complaint with the Spanish Data Protection Authority (AEPD) at www.aepd.es.

7. Data Retention

We retain personal data only for as long as necessary for the purposes described in this policy. Analytics data is retained for 14 months (Google Analytics default). Cookie consent preferences are stored in your browser and can be cleared at any time.

8. Third-Party Services

We use the following third-party services:

  • XCEED: Ticket booking and sales processing
  • Google Analytics 4 / Google Tag Manager: Analytics
  • Meta Pixel: Advertising measurement
  • Vercel: Website hosting

9. Contact

For any questions about this Privacy Policy, please contact:
Signal Strategy SL
Email: privacy@clubsinmadrid.com